Terms of Use

Last Updated: September 2025

These Terms of Use (these "Terms") govern your use of El Car Wash's websites and mobile applications (the "Websites" and the "App", and collectively, the "Site"), as well as the Unlimited Plan Memberships we offer through the Site and/or use the Site to administer.

For information about your Account and managing your Membership, see Section 7 below.

For information about how we communicate with you using text/SMS, please see Section 18 below.

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE SITE, AS THEY CONTAIN AN ARBITRATION AGREEMENT, A WAIVER OF CLASS ACTION RIGHTS, AND OTHER LIMITATIONS THAT AFFECT YOUR RIGHTS, ALL OF WHICH ARE APPLICABLE TO YOUR USE OF THE SITE, OUR SERVICES, AND ANY RELATED ACTIVITIES. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT. YOUR CONTINUED USE OF THE SITE SIGNIFIES YOUR ACCEPTANCE OF THESE TERMS. IF YOU DO NOT ACCEPT AND AGREE TO THESE TERMS, DO NOT USE THE SITE.

For the purpose of these Terms, references to "we," "us," and "our" include El Car Wash ("Company") and its affiliates, subsidiaries, agents, representatives, successors and assigns. It is a violation of these Terms for you to use the Site in violation of any applicable laws and regulations or in violation of the rules of any of our service providers. Certain other programs or services provided by us through linked websites or other channels may have additional terms and conditions regarding your use of those services, and nothing in these Terms is intended to modify such terms and conditions. Subject to your compliance with these Terms and all applicable international, federal, state, and local laws, rules, and regulations, we grant you a limited, revocable, nonexclusive, non-sublicensable, non-transferable license to use the Site solely for your own personal use. You may only access and use the Site on devices that you own or control and you may not use the Site on devices where you do not have all necessary permissions and rights to use such device for purposes of accessing or using the Site. You acknowledge that these Terms are between you and us only and that we, and not Apple Inc. or Google LLC (collectively, the "App Providers"), are solely responsible for the App, including providing any maintenance or support for the App and any product liability, intellectual property infringement, consumer protection, or privacy claims you may have regarding the App. YOU MAY NOT USE THE APP IF YOU DO NOT AGREE TO THESE TERMS.

1. Modifications

We reserve the right to modify the Site and the rules governing its use at any time, including without limitation these Terms. Modifications will be posted on the Site and the "Last Updated" date at the top of these Terms will be revised. You understand and agree that if you use the Site after the date on which the Terms have changed, we will treat your use as acceptance of the updated Terms. We may make changes in the services described on the Site or in these Terms at any time without any other prior notice to you.

2. Restrictions on Use

You will not use the Site for any use other than the purpose for which it was intended. You will not take any of the following actions with respect to the Site or the server hosting the Site, nor will you use the Site to upload, post, email, distribute, transmit, link, solicit, or otherwise make available any content, or use the Site in any manner that:

  • uploads or transmits any unsolicited advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, commercial or otherwise
  • decompiles, uses reverse engineering, disassembles, derives the source code of, or decrypts the Site or server hosting the Site
  • manipulates or otherwise displays the Site by using framing, mirroring, or similar navigational technology or directly links to any portion of the Site
  • uses any robot, spider, scraper, or other automatic or manual means to access the Site or to copy any content or information on the Site
  • removes, obscures, or alters any proprietary notices (including any notice of copyright or trademark) of us or our affiliates, partners, suppliers or our licensors

Use of the Site is limited to persons sixteen (16) years of age or older.

3. Privacy Policy

By using the Site, you also consent to our collection, use, and disclosure of your information in accordance with our Privacy Policy. The Privacy Policy is incorporated into these Terms and governs our use of your information and/or any information you submit or otherwise make available to us in connection with the Site and/or our services (including as described in Section 8 below).

4. No Warranties

THE SITE AND ALL MATERIALS ON THE SITE ARE PROVIDED TO YOU ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, AND WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTY AS TO THE ACCURACY, COMPLETENESS, CURRENCY, OR RELIABILITY OF THE SITE OR ANY SERVICES, PRODUCTS, INFORMATION, OPINIONS, OR MATERIALS AVAILABLE THROUGH THE SITE.

7. Unlimited Plan Membership Enrollment/Subscription

We offer various "Unlimited Plan Memberships" ("Membership Plans") on an auto-renewing subscription basis. You may create an "Account" and enroll in a Membership Plan in one of two ways: (i) on the Site (including through the App); or (ii) through a Company team member at one of our locations prior to the first wash included with your Membership Plan.

HOW YOUR MEMBERSHIP PLAN SUBSCRIPTION WORKS

BY PURCHASING A MEMBERSHIP PLAN SUBSCRIPTION, YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT:

  • WE (OR OUR THIRD-PARTY PAYMENT PROCESSOR) ARE AUTHORIZED TO CHARGE YOU ON A RECURRING BASIS FOR YOUR SUBSCRIPTION
  • THE AMOUNT YOU ARE CHARGED, THE FREQUENCY OF THE CHARGES, AND THE BENEFITS YOU WILL RECEIVE MAY VARY DEPENDING ON THE SELECTIONS YOU MAKE
  • YOUR MEMBERSHIP PLAN SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL IT OR IT IS OTHERWISE TERMINATED

CANCELING YOUR MEMBERSHIP PLAN

YOU MAY CANCEL YOUR MEMBERSHIP PLAN SUBSCRIPTION AT ANY TIME BY:

  • VISITING A LOCATION AND ASKING AN ASSOCIATE TO CANCEL YOUR MEMBERSHIP PLAN
  • GOING TO THE SITE, CLICKING ON THE "MEMBERSHIPS" TAB, SELECTING "MANAGE MEMBERSHIP" AND FOLLOWING THE INSTRUCTIONS
  • CALLING US TOLL-FREE AT 1-866-305-4ECW [4329]
  • EMAILING US AT support@elcarwash.com TO REQUEST CANCELLATION

YOU MUST CANCEL YOUR WASH PACKAGE SUBSCRIPTION AT LEAST TWO (2) DAYS PRIOR TO YOUR NEXT BILLING DATE TO AVOID BEING CHARGED FOR THE NEXT MONTH.

PLAN LEVELS

Graphene Monthly Membership:

Includes washes with Graphene X & Ceramic Coating, Platinum Hot Wax & Lava, Rain Guard, Wheel Cleaner, Tire Shine, Polymer coating, and Buff & Dry at any location. Also includes access to vacuums, window cleaner, air fresheners, dash wipes, and towels.

Ceramic Monthly Membership:

Includes washes with Ceramic Coating, Platinum Hot Wax & Lava, Rain Guard, Wheel Cleaner, Tire Shine, Polymer coating, and Buff & Dry at any location. Also includes access to vacuums, window cleaner, air fresheners, dash wipes, and towels.

Better Monthly Membership:

Includes washes with Platinum Hot Wax & Lava, Rain Guard, Wheel Cleaner, Tire Shine, Polymer coating, and Buff & Dry at any location. Also includes access to vacuums, window cleaner, air fresheners, dash wipes, and towels.

Basic Monthly Membership:

Includes basic washes, along with access to vacuums, window cleaner, air fresheners, dash wipes, and towels.

18. SMS/Texting

You consent to receive SMS or text messages ("Text Messages") from El Car Wash and its marketing partners. Message and data rates may apply.

You can opt out of receiving Text Messages at any time. Just text STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE in response to any Text Message you receive.

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at support@elcarwash.com or by calling 1-866-305-4329.

26. How to Contact Us

If you have any questions regarding the Site or these Terms, please contact us at:

By Mail:

El Car Wash Customer Service

2753 NW 87th Avenue

Doral, Florida 33172

By Email:

support@elcarwash.com

Subject line: "Attn: Customer Service"

This page contains excerpts from our complete Terms of Use. For the full terms and conditions, including all sections on arbitration, liability limitations, and other important provisions, please contact us or visit our location.