El Car Wash | privacy-policy

At El Car Wash ("El Car Wash", "we", "our", "us"), the privacy of our visitors ("you", "your") is important. This Privacy Policy describes the personally identifiable information ("personal information") that we collect via our websites (collectively, the "Website") and how we use it.

This Privacy Policy applies only to the Website and is not applicable to any information collected offline or via channels other than the Website.

By accessing or using the Website or otherwise providing personal information to us via the Website and contact us methods, you have consented to the terms of this Privacy Policy and consent to our privacy practices described herein, including our use and disclosure of your personal information. If you do not agree to the terms and conditions of this Privacy Policy, then please do not provide us with your personal information and do not access or use the Website. Please note that if you choose to limit the information that you provide to us while using the Website and underlying services, you may not be able to use or participate in certain features of the Website and underlying services.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

INFORMATION WE COLLECT

As further described below, we collect personal information directly from you, automatically through your use of the Website, and from other, third-party sources. To the extent permitted by applicable law, we may combine the information we collect from you with publicly available or data we receive from a third party.

Personal Information We Collect Directly From You

While the personal information we collect varies depending upon your use of the Website and our interactions with you, in general, we collect the following personal information directly from you:

Contact Information. When you contact us, we collect your name, email address, phone number, home address and other contact information you choose to provide.
Account Information. When you register for an account with us, we collect your name, license plate number, date of birth/age, gender, email address, telephone number, user name, password, and any other information used in connection with accessing your account.
Communications and Interactions. When you send email, call, or otherwise communicate with us and with members of our team, we collect and maintain a record of your contact details, communications, and our responses.
Responses and Feedback. If you participate in our surveys or questionnaires, we collect your responses and feedback, such as user satisfaction or other information related to your use of the Website, and any other information you so choose to provide.
Marketing and Promotions. We collect your email, name, phone number, preferences. If you participate in promotions we offer, we collect your name and other information related to the activities available through the Website.
Preferences. We also may collect information about your preferences, including communications preferences.

Personal Information We Collect Automatically

We and our third-party providers automatically collect personal information related to your use of the Website, including using cookies and other similar technologies. The personal data we may automatically collect includes the below categories of information (collective, "Usage Data"):

Device and Browsing Information. When you visit the Website, we may collect IP address, browser type, domain names, access times, date/time stamps, operating system, language, device type, unique ID, Internet service provider, referring and exiting URLs, clickstream data, and similar device and browsing information.
Activities and Usage. We also collect activity information related to your use of the Website, such as information about the links clicked, searches, features used, items viewed, time spent within the Website, your interactions with us within the Website, and other activity and usage information.
Location Information. We may also collect or derive location information about you, such as through your IP address. If you choose to enable location-based sharing with us through your device settings, we may collect precise location information to provide content that is more relevant to your location and to otherwise improve your interactions with the Website. You may turn off location data sharing through your device settings.

For more information about our use of cookies and other similar technologies, please see the "COOKIES AND OTHER TECHNOLOGIES" section below.

Personal Information We Collect from Other Sources

In addition, we may collect and receive certain personal information from business partners, clients and customers, data analytics providers and other consumer data compilers, registries, organizations, and public databases. As permitted by applicable law, we may combine this information with other personal information within our possession.

HOW WE USE YOUR INFORMATION

We use the information we collect in various ways, including to:

Provide, operate, and maintain the Website and underlying services
Improve, personalize, and expand the Website
Facilitate analytics, marketing, promotions, and advertising efforts and partnerships
Understand and analyze how you use the Website
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Website, and for marketing and promotional purposes
Support general business and operations, including audit and reporting requirements
Comply with applicable legal or regulatory obligations
Send you emails
Protect the Website and underlying services, and to find and prevent fraud

HOW WE DISCLOSE YOUR INFORMATION

We may share your personal information for the purposes described above and as follows:

Affiliates and Subsidiaries. We may disclose the personal information we collect to our corporate affiliates and subsidiaries.
Business Partners. We may partner with other businesses to offer promotional products, discounts, or services. We disclose your personal information to those business partners as a part of the promotional offers.
Vendors and Service Providers. We disclose the personal information we collect to service providers who perform functions on our behalf, such as regulatory compliance services, IT and website hosting, marketing, and marketing research providers, customer support, data storage, analysis and processing providers, auditors, consultants, and legal counsel.
Marketing and Analytics Providers. We may disclose your personal information, including your Usage Data, to marketing and advertising networks, data analytics providers, and other companies who provide marketing or analytics services on our behalf.
In Support of Business Transfers. If we or our affiliates are or may be acquired by, merged with, or invested in by another company, or if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may disclose or transfer the personal information we have collected from you with or to the other company.
Compliance and Legal Obligations. To comply with our legal and compliance obligations and to respond to the legal process. For example, we may disclose information in response to subpoenas, court orders, and other lawful requests by regulators and law enforcement, including responding to national security or law enforcement disclosure requirements.
With our Professional Advisors. We share your personal information with our attorneys, auditors, and other professional advisors who are providing you or assisting us in providing you with the services, to comply with applicable legal and regulatory requirements, and to support us with the purposes described in this Privacy Policy.
Security and Protection of Rights. Where we believe doing so is necessary to protect us, our rights and our property, or the rights, property, and safety of others.
Aggregate and Deidentified Information. Notwithstanding anything else in this Privacy Policy, we may use, disclose, and otherwise process aggregate and deidentified information related to our business and the Website with third parties for quality control, analytics, research, development, and other purposes.
Other Disclosures. We may disclose personal information in other ways not described above, but will notify you and, if necessary, obtain your consent for any such disclosures that are not otherwise described above.

LOG FILES

El Car Wash follows a standard procedure of using log files. These files log visitors when they visit the Websites. All hosting companies do this and it is a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the Website, tracking users' movement on the Website, and gathering demographic information.

COOKIES AND OTHER TECHNOLOGIES

Like many other websites, we and our third-party providers use cookies, pixel tags, and other technologies to collect Usage Data. We may allow third parties to collect this Usage Data on our behalf and to retain and use this Usage Data themselves. We use this Usage Data to, for example, analyze and understand how you access, use, and interact with us through the Website, to identify and resolve bugs and errors in the Website, to assess, secure, protect, optimize, and improve the performance of the Website, for marketing and advertising purposes, analytics purposes, to personalize content on the Website, and to help keep track of items you put into your shopping cart including when you have abandoned your cart, and this information is used to determine when to send cart reminder messages via SMS.

Third Party Analytics

We use third party tools which are operated by third party companies to analyze ad traffic and usage of the Website. This data may be used for purposes including delivering banner advertisements and other advertising tailored to your interests when you visit certain websites.

Google Analytics.

We use Google Analytics on the Website to help us analyze traffic and improve services. For more information on Google Analytics' processing of personal information, please see https://www.google.com/policies/privacy/partners/ .

You may opt out of the use of Google Analytics here: https://tools.google.com/dlpage/gaoptout .

Hotjar, Adobe, & Other Analytics.

We use Hotjar, Adobe, and other analytics tools on the Website to help us analyze traffic and improve services.

Cross-Device Tracking

We and our providers may use the information we collect about you within the Website and on other third-party websites and services to help us and these third parties identify other devices that you use (e.g., a mobile phone, tablet, other computer, etc.) to interact or engage with us or the Website.

Third-Party Profiling

We work with third-party ad networks, analytics, marketing partners, and others ("third-party ad companies") to personalize content and display advertising within the Website, as well as to manage our advertising on third-party sites. We and these third-party ad companies may use cookies and other tools to collect browsing and activity information within the Website (as well as on third-party sites and services), as well as IP address, unique ID, cookie and advertising IDs, and other online identifiers.

Google AdWords.

The Website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to the Website. You can set your preferences for how Google advertises to you using the Google Ad Preferences page: https://adssettings.google.com/ .

Social Media & Search Pixels.

We use Meta Pixel, Microsoft/Bing Pixel, and other similar technologies to better measure, optimize, and retarget our marketing campaigns. For more information, please visit:

Do Not Track.

Currently, the Website does not recognize "Do-Not-Track" requests. You may, however, disable certain tracking by disabling cookies. We do not share text messaging consent data with unaffiliated third parties.

YOUR PRIVACY CHOICES

We make available several ways for you to manage choices about your personal information, including preferences regarding cookies, advertising, whether you want to receive marketing and promotional emails from us, and choices regarding your account and profile information.

Cookie Settings. To prevent cookies from tracking your activity on the Website or visits across multiple websites, you can set your browser to block certain cookies or notify you when a cookie is set; you can also delete cookies. The "Help" portion of the toolbar on most browsers will tell you how to prevent your device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to delete cookies.
Industry Ad Choice Programs. You can control how participating third-party ad companies use the information that they collect about your visits to the Website. If you are in the U.S., you can obtain more information and opt out of receiving targeted ads from participating third-party ad networks at aboutads.info/choices (Digital Advertising Alliance).
Marketing Communications.
You can opt out of receiving marketing emails from us by using the unsubscribe feature in any such email we send you.
SMS: We collect cell phone numbers and may use them to send text messages to you including for marketing purposes. You may opt out at any time by following the prompts in the text messages or by contacting us directly.

CHILDREN'S INFORMATION

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

El Car Wash does not knowingly collect any personal information from children under the age of 13. If you think that your child provided this kind of information via the Website, we strongly encourage you to contact us immediately and we will use our best efforts to promptly remove such information from our records.

INTERNATIONAL USERS

The Website and its underlying services are solely intended for individuals located within the United States and its territories and are subject to U.S. law. If you are located outside of the United States and its territories, please do not use the Website. By utilizing the Website, you consent to the transfer of your data to the United States and its maintenance in the United States. Please be aware that the data protection laws in the United States may differ from those in your country of origin.

SECURITY

Information provided by or made accessible by you to us, including but not limited to personal information, to the extent maintained on our systems, is protected using reasonable steps to deter against the loss, misuse and alteration of the information to the extent under our control. Due to the nature of the Internet, computer networks, systems and other factors, we cannot guarantee that the information submitted to, maintained on, or transmitted from our systems or the Website will be completely secure. You are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Website.

PERSONAL DATA RETENTION

We retain your personal information for as long as required to satisfy the purpose for which collected and used unless a longer period is necessary for our legal obligations or to defend a legal claim.

CONTACT US

If you have any questions about this Privacy Policy, please email us at:

support@elcarwash.com

From time to time, we may change our Privacy Policy. We will notify you of any material changes to our Privacy Policy as required by law. We will also post an updated copy on our Website. Please check our Website periodically for updates.