Refund Policy
Last Updated: January 2026
Unlimited Memberships
El Car Wash is committed to ensuring all members are charged correctly for services provided. Refunds for Unlimited Membership recharges must meet one of the following criteria:
- The customer completed a cancellation online before the recharge date and has proof via the confirmation email of the transaction.
- The customer completed a cancellation by phone before the recharge date and has proof via the confirmation number provided by an agent.
- The customer completed a cancellation onsite before the recharge date and has proof via a receipt from the transaction.
If a wash has been redeemed during a billing cycle, the account is not eligible to be considered for a refund.
Customers with unused Unlimited Memberships have two months (60 days) from the date of transaction to contact Customer Support and receive a refund.
Transactions beyond two months (60 days) are not guaranteed for refund eligibility.
Single Washes
El Car Wash does not refund single wash services unless the service was not provided. If you are unsatisfied with your wash, you can request a rewash before leaving the site.
